Please refer to our Standard Terms and Conditions for full details of our product claims procedure. The information below is a summary of the process only.

If you believe that the Goods we deliver to you do not meet the specifications, then you will need to follow Clause 10 - Customer Claims in the Standard Terms and Conditions, which includes notifying us of the claim in writing as soon as possible after delivery and no later than 12 months of the date of delivery and providing us with information about the Goods and the right for us to inspect the Goods.

If we agree that the Goods we delivered to you do not meet the specifications, then we will either (in our discretion) repair, replace, or offer a credit for the Goods, or pay for the cost of repairing the Goods, which do not meet the specifications.

Nothing in our Standard Terms and Conditions is to be interpreted as having the effect of excluding, restricting or modifying any condition or warranty, or right or liability implied by any applicable legislation (including the Competition and Consumer Act 2010 (Cth)), if such exclusion, restriction or modification would be void or prohibited by the legislation.